Planned Maintenance In Progress
In the exceptional Coronavirus situation, UKFast can confirm that we have robust business continuity measures in place, meaning our services are in no way affected. UKFast is ISO 22301 Business Continuity certified and as such our response plans for our business and for our customers are robust and regularly tested. All of our client-facing teams are operating remotely with no impact on service levels. Our data centres remain staffed and fully operational. The type of work carried out within the data centre requires employees to remain on site and we have separate teams with built in redundancy to ensure continuity of service. Customers should contact their account manager with any questions, or if there’s anything UKFast can do to help at this time. In the unlikely event of a problem, please contact us by submitting a Priority Support Ticket or by speaking to our support team by calling 0800 230 0032.
Monitoring alertsOperational

Incident Status

Operational

Components

DDoSX Network, UKFast Monitoring


August 8, 2020 14:05 BST
August 8, 2020 13:05 UTC
[Identified] Awe have experienced an issue with our monitoring systems which have resulted in a very high number of false positive alerts being generated. The issue has now been resolved and our teams are working to clear through the backlog of tickets that were created.

August 8, 2020 18:29 BST
August 8, 2020 17:29 UTC
[Monitoring] All earlier issues have been resolved and we continue to monitor the situation.
eCloud Vault performance upgradePlanned Maintenance

Description

UKFast are carrying out performance upgrades on the eCloud Vault platform which will result in data rebalancing across disks. No impact to service is expected as part of this work. Please contact our support team using the usual channels if you require any support.

Components

eCloud Vault

Schedule

August 6, 2020 16:00 - August 20, 2020 17:00 BST
August 6, 2020 15:00 - August 20, 2020 16:00 UTC


August 7, 2020 08:00 BST
August 7, 2020 07:00 UTC
[Update] The initial phase of work was completed successfully and data rebalancing is ongoing.

UKFast Network

Operational

eCloud

Operational

DDoSX Network

Operational

API Services

Operational

FastDesk

Operational

FastDrive

Operational

DDoSX Filtering

Operational

DDoSX WAF

Operational

DDoSX SafeDNS

Operational

eCloud Flex

Operational

eCloud Vault

Planned Maintenance

UKFast Storage

Operational

Shared Exchange

Operational

Web Services

Operational

UKFast Monitoring

Operational

Threat Monitoring

Operational

Technical Support Operations

Operational

External Provider

Operational

Public Sector

Operational

Legacy Cloud Platform

Operational