In the exceptional Coronavirus situation, UKFast can confirm that we have robust business continuity measures in place, meaning our services are in no way affected. UKFast is ISO 22301 Business Continuity certified and as such our response plans for our business and for our customers are robust and regularly tested. All of our client-facing teams are operating remotely with no impact on service levels. Our data centres remain staffed and fully operational. The type of work carried out within the data centre requires employees to remain on site and we have separate teams with built in redundancy to ensure continuity of service. Customers should contact their account manager with any questions, or if there’s anything UKFast can do to help at this time. In the unlikely event of a problem, please contact us by submitting a Priority Support Ticket or by speaking to our support team by calling 0800 230 0032.
Inbound Phoneline IssuesOperational
Incident Status
Operational
Components
Technical Support Operations
June 21, 2021 11:31 BST
June 21, 2021 10:31 UTC
June 21, 2021 10:31 UTC
[Investigating]
June 22, 2021 09:03 BST
June 22, 2021 08:03 UTC
June 22, 2021 08:03 UTC
[Monitoring]
June 22, 2021 12:11 BST
June 22, 2021 11:11 UTC
June 22, 2021 11:11 UTC
[Monitoring]
UKFast Network
Operational
eCloud
Operational
DDoSX Network
Operational
API Services
Operational
FastDesk
Operational
FastDrive
Operational
DDoSX Filtering
Operational
DDoSX WAF
Operational
DDoSX SafeDNS
Operational
Backup and Recovery
Operational
eCloud Flex
Operational
eCloud Vault
Operational
UKFast Storage
Operational
Shared Exchange
Operational
Web Services
Operational
UKFast Monitoring
Operational
ThreatVision
Operational
Technical Support Operations
Operational
External Provider
Operational
Public Sector
Operational
Legacy Cloud Platform
Operational
Public Cloud
Operational