Active Incident
The ANS status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact the ANS Service Desk by submitting a Priority Support Ticket or by calling 0800 230 0032.
Shared FastDesk Service interruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

FastDesk



September 26, 2022 16:44 BST
September 26, 2022 15:44 UTC
[Identified] ANS engineers are aware of an incident affecting a fileserver servicing the shared FastDesk environment which occurred at around 4:15pm today. The issue has been resolved and service is now operating as expected. If you are still experiencing issues that you believe may be connected - please sign out, and sign back in to your solution. If you are still having trouble after this please call support and they will be able to investigate further.

Incident Status

Service Disruption

Components

ANS Network, External Provider



September 23, 2022 14:59 BST
September 23, 2022 13:59 UTC
[Investigating] ANS engineers have been made aware of a fault reported on a fibre channel connection between the London datacentres. Metro Storage clients should be aware this issue will prevent site to site replication until resolved. Traffic is being routed via Manchester, which will increase latency for cross site communications. We will update further as soon as we have had more information from the supplier.

ANS Network

Service Disruption

eCloud

Operational

DDoSX Network

Operational

API Services

Operational

FastDesk

Partial Service Disruption

FastDrive

Operational

DDoSX Filtering

Operational

DDoSX WAF

Operational

DDoSX SafeDNS

Operational

Backup and Recovery

Operational

eCloud Flex

Operational

eCloud Vault

Operational

ANS Storage

Operational

Shared Exchange

Operational

Web Services

Operational

ANS Monitoring

Operational

ThreatVision

Operational

Technical Support Operations

Operational

External Provider

Service Disruption

Public Sector

Operational

Legacy Cloud Platform

Operational

Public Cloud

Operational

Data Centre Infrastructure

Operational

Managed Software

Operational

External Services